Shipping policy

Shipping Policy

Welcome to KST COLLECTION. We are committed to delivering your orders safely, quickly, and conveniently across Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most other serviceable areas.

Delivery availability may vary depending on the courier service and your location.

2. Order Processing Time

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

For some products, additional processing time may be required. If there is any significant delay, we will contact you using the information provided with your order.

3. Delivery Time

Estimated delivery time is:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: Delivery may take additional time depending on courier availability

Please note that delivery times are estimates and may be affected by weather, public holidays, courier delays, address issues, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, KST COLLECTION may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

If you select COD, please make sure that your provided phone number and delivery address are correct and that someone is available to receive the parcel.

We may contact you to confirm your COD order before dispatch.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details you supplied during checkout.

You can use the tracking information to check the status of your shipment with the relevant courier service.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Complete address
City
Phone number
Any useful landmark or delivery instructions

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-shipping.

8. Delayed or Lost Shipments

Although we work with reliable courier services, delivery delays can occasionally occur.

If your parcel is significantly delayed, please contact us so that we can coordinate with the courier and assist you.

In case a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and provide an appropriate solution according to the circumstances.

9. Damaged Package

Please inspect your parcel when you receive it.

If the package appears seriously damaged, please contact KST COLLECTION as soon as possible and provide photographs or other relevant evidence of the damaged packaging/product.

We will review the issue and guide you through the next steps.

10. Multiple Products in One Order

If your order contains multiple products, they may arrive together or separately depending on product availability, warehouse processing, or courier arrangements.

You will not necessarily receive all items in the same parcel.