Shipping Policy

At KST Collection, we aim to get your order to you as quickly and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders across Pakistan.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation (or order confirmation, for Cash on Delivery orders).
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or high-demand periods, processing times may be slightly longer. We appreciate your patience during these times.

2. Delivery Timeframes

We currently ship to all major cities and most areas across Pakistan through trusted courier partners.

Area	Estimated Delivery Time
Major cities (Karachi, Lahore, Islamabad, Multan, Faisalabad, etc.)	2–4 business days
Other cities and towns	3–6 business days
Remote/rural areas	5–8 business days

Delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

3. Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout before you confirm your order.
We may offer free shipping on orders above a certain amount or during special promotions — any such offer will be shown at checkout or on our website.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number/link via SMS, WhatsApp, or email (as applicable), which you can use to track your shipment's status with our courier partner. If you haven't received tracking details within the expected processing time, feel free to contact us.

5. Cash on Delivery (COD)

We offer Cash on Delivery in most areas across Pakistan.
For COD orders, please keep the exact amount ready at the time of delivery.
We reserve the right to call or message you to confirm COD orders before dispatch. Orders that cannot be confirmed may be cancelled.

6. Delivery Attempts

Our courier partners will typically attempt delivery 2–3 times. Please ensure your address and contact number provided at checkout are accurate and reachable.
If delivery cannot be completed after multiple attempts, the order may be returned to us, and you may be asked to arrange re-shipment (additional shipping charges may apply) or the order may be cancelled/refunded as per our Return & Refund Policy.

7. Incorrect Address or Contact Details

We are not responsible for delays or failed deliveries caused by incomplete, incorrect, or outdated address/contact information provided by the customer at checkout. Please double-check your details before placing your order.

8. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can track it with the courier.
In the rare case a shipment is confirmed lost in transit, we will arrange a replacement or full refund, as per our Return & Refund Policy.

9. Damaged Shipments

If your order arrives visibly damaged, please do not accept the package if possible, or take photos/video immediately upon opening. Contact us within 3 days of delivery so we can arrange a replacement or refund as per our Return & Refund Policy.

10. Multiple Items in One Order

If you order multiple products, they may be shipped together or in separate shipments depending on stock availability and product origin. There is no additional shipping charge for split shipments.

11. Areas We Currently Do Not Deliver To

If we are unable to deliver to a particular location due to courier limitations, we will notify you as soon as possible and offer a full refund or alternative arrangement.