Return & Refund Policy

Thank you for shopping with KST Collection. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order, as it outlines the terms under which we accept returns, exchanges, and refunds.

1. Return Eligibility

We accept return/exchange requests under the following conditions:

The request is made within 3 days of receiving your order.
The product is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.
The product is not part of our Non-Returnable Items list (see Section 5 below).
Proof of purchase (order number, invoice, or order confirmation) is provided.

Items received damaged, defective, or incorrect (wrong product/size/color sent) are eligible for return or exchange regardless of the above, as long as they are reported within 3 days of delivery.

2. How to Request a Return or Exchange

To initiate a return or exchange, please contact us with your order number, a brief description of the issue, and (if the item is damaged, defective, or incorrect) clear photos or a short video of the product:

Email: bwithkst@gmail.com
Phone / WhatsApp: 0329-3906879

Our team will review your request within 1–2 business days and share the next steps, including the return address if applicable.

3. Return Shipping

If the return is due to our error (damaged, defective, or wrong item sent), KST Collection will bear the return shipping cost.
If the return is due to a change of mind, size issue, or personal preference, the customer will be responsible for the return shipping charges.
We recommend using a trackable courier service for returns, as KST Collection is not responsible for items lost in transit back to us.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund/exchange.

Approved refunds are processed within 5–7 business days.
For Cash on Delivery (COD) orders, refunds are issued via bank transfer, JazzCash, or Easypaisa to the account details you provide — we are unable to refund cash directly.
For online/prepaid orders, refunds are credited back to the original payment method or bank account used for the purchase.
Shipping charges (if any were paid at the time of order) are non-refundable, except in cases where the return is due to our error.

Store credit or a direct exchange for another product is also available on request, in place of a refund.

5. Non-Returnable Items

For hygiene, safety, and practical reasons, the following items cannot be returned or exchanged unless received damaged or defective:

Innerwear, socks, and personal care items
Earrings and other pierced jewelry
Items marked "Final Sale" or purchased during clearance/discount sales
Customized or made-to-order products
Products without original tags/packaging

6. Exchanges

We're happy to exchange an item for a different size, color, or product of equal value within the 3-day window, subject to stock availability. If the desired replacement is unavailable, we will offer a refund or store credit instead.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery with photos/video evidence. We will arrange a free replacement, exchange, or full refund, including any shipping costs incurred.

8. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may request a return once it is delivered, subject to this policy.